Frequently Asked Questions

If you have any questions which are not answered on this page, then please don’t hesitate to get in contact with us on 03 52298432 or via our contact page.

How long do the parties run for?

Our parties are set out to cover a full hour so please try and get to the party on time so that all the children get to participate in the games.

What is a minimum amount of children required for a party?

There is a minimum requirement of eight children so if your child cannot go, please let the party host know so they can have enough participates.

Do you cater for children with allergies?

Yes we do, please notify us ASAP if your child has any allergies to dairy or nuts so we can make arrangements. There is no gluten, egg or soy products.

What days/times are the party sessions available?

The parties are conducted on weekdays Mon – Friday 4:00pm or 4:30pm. Saturdays from 10:00am to 4:30pm and Sundays 10:00am – 4:30pm.

How many children can I invite?

We have two party rooms and each room can hold 15 maximum children. The minimum is 10 children per party.

What is the age limit?

Due to the nature of the games played at the party the age requirement is between 5 and 15 years old.

Do I need to put down a deposit?

Yes you are required to pay a 50% deposit.

How much does it cost?

It costs $15.00 per child during the week, $20.00 per child on Saturday and $25.00 on Sunday. This price includes their chocolate artwork, which they get to take home, many chocolate games and lots of prizes.

How does payment work?

All bookings and deposits need to go through our website. You can either pay by PayPal or credit card via PayPal. You don’t need a PayPal account to pay your deposit.

How far in advance should I book?

We offer up to 20 parties a week at our venue but it is a good idea to get in early to get the time/session you would prefer. We would recommend at least 3 – 4 weeks in advance to get the invitations out.

Can I add or take off extra children after I book?

Yes you can but you will need to call us to arrange that. The website will only help you with your initial booking.

How long does the party go for?

The parties go for one hour. We will start the party on time even if all children are not present but can help those who come late.

Who runs the party?

We have a senior party host and a junior party host to run the party for you. Both are local young people committed to looking after your children. Most of our party hosts have drama backgrounds so it is their job to make sure all children are entertained and have a great time.

What time should we arrive?

We would recommend that you arrive 10 minutes before the party starts to welcome your guests. Try not to arrive too early as the room may not be ready for you.

What games do they play?

The children play games such as Pass the Parcel, Yummo Bingo, Suck the smartie, dancing games as well as decorating their chocolates. We will add new games sometimes to spice it up a bit!

What do the adults do while the party is on?

Parents are welcome to stay and hang out in our lounge, they can stay and watch the kids from the viewing area or they can leave the children and come back later to pick them up.

Can I bring food?

We are not licensed to have any food other than chocolate on the premises for health reasons. But don’t worry the kids will be eating chocolates during the party so they won’t really want food anyway.

Is there too much chocolate that the children will be eating?

We monitor how much chocolate is given out to the children and we will pull back if there are some children eating too much chocolate. Most of the time they are too busy playing games to notice the chocolate.

What about a smash cake?

Smash cakes are great fun as the birthday child gets to smash the cake with a hammer. The cake then becomes the lolly bags and handed out at the end of the party. The smash cakes are an additional $34.95. We need at least two days notice if you want one. These are the highlight of the party so we recommend that you get one to give your child the full experience. The smash cake can be purchased when you book the party online.

Can I bring my own cake?

We do not allow full cakes to be brought into the parties but we do allow cupcakes, which the children can take home with them.

Can I bring a pinata?

Sorry but we don’t have the facilities to hang a piñata from the ceiling.

Can I bring decorations?

Yes you can bring your own decorations for the room, just make sure they don’t take up too much space and that you get there to set up before everyone gets there.

Can I do lolly bags?

If you don’t want a smash cake then you can definitely bring in your own lolly bags which you can hand out as the children are leaving the party.

Is there tea and coffee for the parents?

We have a commercial grade machine and yes we do supply tea, coffee and hot chocolates at a cost of $2 per cup.

Can we open presents at the party?

We would advise that it is best to open up the presents at home, given there is not much time outside of the party activities.

What about kids with allergies?

It’s essential that you know if any children invited to the party have allergies. There will be traces of peanuts, soy and dairy in our party chocolates. There are no egg products. We will need to know this information before the party and we can accommodate for any children who do have allergies with other products. All children with allergies are catered for but we just need to know before the party starts to risk any incidents. We don’t carry Epipens so any children with severe allergies should either avoid the party or bring their own medication.

When you book online will ask if any children have allergies, it is important that you fill in this information to the best of your ability.

Do you cater for kids with disabilities?

Our rooms are fully enclosed and safe environments for any children with disabilities. We have party hosts with experience in that area and we go to extreme lengths to make all children feel loved and entertained. Wheelchair access is available.

How do I get invitations?

You can download your invitations from our website to print yourself or call into our venue on Saturday’s to get printed copies and envelopes.

How do I book?

To book a party, just go to our Book a Party page for more information and to check availability.

Can I see the venue first?

Yes you welcome to come and see the venue. Saturdays are the best days as there are usually parties on so you will see us in action but any other day, you would be best to call us on 03 5298 3580 to organise a viewing.

Can I call for more information?

You are more than welcome to call us, but keep in mind that our new location is not manned each day so you may be required to leave a message and we will call you back. Otherwise, the best way to contact us is via email at info@freckld.com.au. For emergencies please call our mobile on 0432 701 302. Leave a message and we will get back to you as soon as we can.

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